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I have been in the tourism industry for the pass three years since graduating in 2012 and I am currently attached with Popular Express Travel Sdn Bhd, in the outbound department as a travel assistant and a tour leader. I am also the personal assistant to my outbound manager. I pride myself in giving the best to my customers. I am dependable when it comes to providing the best service to customers. Customers see me as a friendly and reliable travel assistant.
A typical day in my line of work includes serving walk-in customers, selling air-tickets and also tour packages. Apart from that, I am also in-charge for China outbound tour operations. This includes overseeing the arrangement of itinerary for the tour as well as being the tour leader. As a tour leader, I have to ensure that the tour runs smoothly with high safety measures so customers get the value they paid for.
My most significant achievement so far is the opportunities to travel. Ever since I became a tour leader, I have travelled to many different countries, and experienced different cultures and their diversities. In fact, I am about to embark on a new adventure this year by backpacking to more foreign countries on my own, hoping to achieve more in life.
My years in ATI College has prepared me with the basic knowledge of the tourism industry. The program in ATI College has enriched me with every aspect of tourism that is needed in my line of work, as well as opening up a bright career path for me in the industry. With the qualification obtained, I have become more confident and helped many accomplishment in my work. There are no short-cuts to succeed in life. One must put in enough effort and keep on thriving for more as it will lead you to your destination. Luck is only 10% while opportunity comes with 90% effort. Therefore, never give up!
Doris Kong Siang Tiing
Diploma in Tourism Management